Refund policy

Last updated: April 28, 2026

Every AT5 piece is printed when it's ordered. Nothing sits in a warehouse. Nothing gets made on speculation. That deliberate choice shapes how returns work here.

The short version: Defects, damages, and wrong items are on us. Sizing mistakes get one round of grace. Buyer's remorse on a printed-to-order garment isn't something we can take back.

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Defects, damages, or wrong item shipped

If your piece arrives defective, damaged, or simply isn't what you ordered: contact us within 14 days of delivery at team@alltimefive.com. Include your order number, a photo of the issue, and a short description of what's wrong. We'll replace it at no cost to you. Keep the original; we don't need it back.

Sizing exchanges (one-time grace)

If you ordered the wrong size: contact us within 14 days of delivery and we'll print the correct size and ship it to you at no cost. One per customer. Keep the original; it's yours to give to someone who fits it, donate, or hold onto.

Beyond that first grace, sizing mistakes are not refundable. Our size charts are detailed and accurate; please review them before ordering.

What we can't accept

Returns or refunds for buyer's remorse, fit preferences, or any reason outside the categories above. Each piece is printed for the order it belongs to. There's no resale path for a garment that's already been made for someone else.

Refunds

When a refund is approved instead of a replacement, the refund posts to the original payment method within 10 business days. Banks and card companies sometimes take a few additional days to display it.

Questions

team@alltimefive.com. We read and answer every customer message.